Last updated: September 2026
These Terms & Conditions apply to the use of the Journeys Morocco website and to any tour or travel service booked with us. They also explain how we collect and use personal information when you contact us or make a booking. By using journeysmorocco.com, requesting a quotation, or booking a tour with us, you agree to the terms below.
Company Information
Journeys Morocco is a Morocco-based tour operator offering private tours, group tours, day trips, desert tours, activities, transportation, and tailor-made travel experiences throughout Morocco.
Website: journeysmorocco.com
Email: inquiry@journeysmorocco.com
Phone / WhatsApp: +212 719 204 193
Booking & Confirmation
To arrange a tour, we will normally confirm the itinerary, services, dates, number of travelers, and total price with you before the booking is finalized. A booking becomes confirmed once the required deposit has been received and the booking has been confirmed by Journeys Morocco. Please make sure that the information you provide, including travel dates, number of travelers, accommodation requirements, and contact details, is correct.
Payment
A 20% deposit of the total tour price is required to confirm a booking. Payment can be made by PayPal, bank transfer, or cash when agreed in advance. Once your arrangements have been confirmed, we will provide the relevant payment details.
The remaining 80% balance is payable according to the payment arrangement agreed with Journeys Morocco, either before or during the trip. Any bank, PayPal, or other payment fees charged by the payment provider are the responsibility of the client unless we have agreed otherwise.
Cancellation
For private tours, we ask that cancellation requests be made at least 15 days before the scheduled departure date. For group tours, cancellation requests should be made at least 7 days before departure. If a booking is cancelled within these periods, a refund may be reduced or unavailable depending on the services already paid for or the cancellation conditions of our suppliers.
Refunds are therefore considered on a case-by-case basis according to the booking and supplier conditions that apply to the reservation. Cancellation requests must be sent by email or WhatsApp. The cancellation date is the date on which Journeys Morocco receives the request.
Changes to Your Tour
We are happy to consider reasonable changes to your itinerary, dates, accommodation, or activities. Changes are subject to availability and may involve additional costs.
Occasionally, we may also need to adjust an itinerary because of weather, road conditions, local circumstances, supplier availability, or other situations outside our control. If this happens, we will discuss the changes with you and, where possible, offer a suitable alternative.
Tour Services
We do our best to provide the accommodation and services originally discussed. However, availability may sometimes change. If a selected hotel, riad, or desert camp is unavailable, we may arrange a suitable alternative of a similar standard. Specific room types, bed arrangements, views, and other special requests are subject to availability unless confirmed in writing.
Transportation may include private vehicles, tourist vehicles, 4x4s, or other suitable vehicles depending on the itinerary, group size, availability, and road conditions. Clients are expected to follow reasonable safety instructions from their driver or guide.
Tours may also include activities such as camel rides, desert excursions, 4×4 trips, hiking, cooking classes, quad or buggy rides, and other local experiences. Some activities involve physical activity and a certain level of risk, so clients should consider their own abilities and inform us in advance of any relevant requirements or limitations.
Activities may occasionally need to be changed, postponed, or cancelled due to weather, safety concerns, local conditions, or other circumstances beyond our control. Where possible, we will offer a suitable alternative.
Client Responsibilities & Liability
We ask our clients to respect local customs, communities, accommodation providers, guides, drivers, and other people involved in their trip. Clients are responsible for their personal belongings during the journey and should take reasonable care of their valuables. If a client causes damage to a hotel, riad, vehicle, desert camp, equipment, or other property, any resulting costs may be charged to the client.
Journeys Morocco takes reasonable care when selecting and arranging the services included in each tour. Some services, however, are provided by independent suppliers, including hotels, riads, desert camps, guides, drivers, and activity providers. We are not responsible for circumstances beyond our reasonable control or for losses resulting from the actions or omissions of independent suppliers. Nothing in these Terms & Conditions limits any rights or liability that cannot legally be excluded or limited under applicable law.
Circumstances Beyond Our Control
Sometimes events outside anyone’s control can affect travel arrangements. These may include severe weather, natural disasters, road closures, strikes, government restrictions, transportation disruptions, civil disturbances, health emergencies, or other unforeseen events. When this happens, we will do our best to assist you, adjust the itinerary where possible, and find practical alternatives.
Complaints
If something goes wrong during your trip, please let us know as soon as possible. Giving us the opportunity to address an issue while you are still travelling often allows us to resolve it quickly. Any complaint should be raised as soon as reasonably possible and, where appropriate, while the relevant service is being provided.
We will review complaints fairly and make reasonable efforts to resolve them.
Information We Collect
When you contact us, request a quotation, or make a booking, we may collect information such as your name, email address, phone or WhatsApp number, travel dates, number of travelers, accommodation details, tour preferences, and any other information you provide in your enquiry.
We may also keep basic payment information needed to confirm and manage your booking.
How We Use Your Information
We use your information to respond to your enquiries, prepare your tour and quotation, manage your booking, and arrange the services you need during your trip, including accommodation, transportation, guides, and activities. We may also use your contact details to keep you updated about your booking and to improve our website and services.
Sharing Your Information
When necessary to arrange your trip, we may share relevant information with hotels, riads, desert camps, local guides, drivers, activity providers, and other trusted suppliers involved in your booking. We only share the information needed to provide the services you have requested. We do not sell or rent your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to ensure that the site functions properly, remember your preferences, understand how visitors use our website, and improve its performance. You can manage, block, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect some website features.
Third-Party Services
We may use trusted third-party services for website hosting, analytics, communication, advertising, security, and other services that help us operate and improve our website. These providers may collect or process information in accordance with their own privacy policies. We only use third-party services where necessary to operate and improve Journeys Morocco.
Data Security & Retention
We take appropriate steps to keep your personal information safe and protect it from unauthorized access, loss, misuse, or disclosure. We keep your information only for as long as needed to manage your enquiries and bookings, provide our services, maintain necessary business records, and meet our legal obligations. While we take reasonable care to protect your information, no website or online communication can be completely secure.
Your Privacy Rights
You may have certain rights regarding the personal information we hold about you, including the right to access, correct, or request the deletion of your information, depending on the laws that apply to you. If you have a privacy request or question, please contact us using the details provided above.
Third-Party Links
Our website may include links to other websites, such as hotels, payment providers, social media platforms, and travel-related services. Journeys Morocco is not responsible for how these external websites collect or use your information. We recommend checking their privacy policies before providing them with any personal information.
Website Content
We make reasonable efforts to keep the information on our website accurate and up to date. However, prices, itineraries, accommodation, activities, availability, and other details may change. Website content is provided for general information and does not replace the specific itinerary and arrangements confirmed for your booking.
The content of journeysmorocco.com may not be copied, reproduced, or commercially used without our prior written permission.
Changes to This Terms & Conditions
We may update these Terms & Conditions when necessary to reflect changes to our services, website, business practices, or legal requirements. Any changes will be published on this page with an updated “Last updated” date.
Governing Law
These Terms & Conditions are governed by the applicable laws of Morocco. Any dispute relating to our services or these Terms & Conditions will be handled in accordance with the applicable laws and legal procedures in Morocco.
